Help Centre · Questions
Frequently Asked Questions
Quick answers about orders, payment, delivery, exchanges, sizing and our fabrics. Can’t find what you need? Our team is one message away.
Orders & Payment
What payment methods do you accept?
You can pay by Visa, Mastercard or American Express, or use Apple Pay and Google Pay. You can also split your payment and pay later with Tabby.
Which currency are your prices in?
All prices on larisaworld.com are shown and charged in UAE Dirham (AED).
Is it safe to pay on your website?
Yes. Card, Apple Pay and Google Pay payments are processed securely by WooPayments, and Tabby payments are handled by Tabby. We never see or store your full card details.
Do I need an account to order?
No, you can check out as a guest. Creating an account lets you view your order history and save your details for next time.
Can I change or cancel my order?
Message us on WhatsApp as soon as possible. If your order hasn’t been dispatched yet, we’ll do our best to update or cancel it.
Shipping & Delivery
How long does delivery take?
UAE orders arrive in 2–3 working days, GCC orders in 3–5 working days, and international orders in 5–10 working days. See Shipping Info for full details.
How much does shipping cost?
UAE delivery is AED 13 and free on orders over AED 200. GCC delivery starts from AED 50 and is free on orders over AED 600. International shipping starts from AED 70, depending on your country and parcel weight.
Do you ship internationally?
Yes, we ship worldwide from Dubai. The exact cost for your country is shown in the cart and at checkout before you pay.
Will I pay customs or import duties?
Orders delivered outside the UAE may be charged import duties or taxes by the destination country. These aren’t included in our prices and are paid to the courier or customs on arrival.
How will I know when my order has shipped?
You’ll receive an email when your order is on its way. For any delivery questions, message us on WhatsApp with your order number.
Returns & Exchanges
What is your exchange policy?
You can exchange any item for a different size or colour within 7 days of delivery. Items must be unworn, unwashed and have their original tags and packaging. Read the full Returns & Exchanges policy.
Do you offer refunds?
We offer exchanges rather than refunds for change of mind. If an item arrives faulty or you received the wrong item, we’ll replace it or refund you to your original payment method.
Who pays for return shipping?
Return shipping for exchanges is paid by the customer. If your item is faulty or incorrect, we cover the return shipping.
How do I start an exchange?
Contact us on WhatsApp at +971 50 891 5058 or email support@larisaworld.com with your order number and the size or colour you’d like.
Sizing & Fit
How do I find my size?
Every product page has a Size Chart tab. If you’re between sizes or unsure, message us on WhatsApp and we’ll recommend the best fit.
What if it doesn’t fit?
You can exchange it for another size within 7 days of delivery, as long as it’s unworn with the tags still attached.
Products & Care
What fabrics do you use?
Our pieces start with pure cotton, blended with spandex, interlock or scuba knits, depending on the style. The result is soft and breathable fabric that stretches through a full training session and keeps its shape.
How should I care for my Larisa pieces?
For the longest life, we recommend washing cold, inside out, with similar colours, and avoiding bleach and tumble drying. Always check the care label on your garment.
Do you have modest activewear?
Yes. Our Modest Activewear collection offers flowing, full-coverage training pieces designed for comfort and movement.
Do you make clothing for men and women?
Yes. Shop the Women’s Collection and the Men’s Collection for tees, tanks, shorts, joggers, leggings and more.
About Larisa
Where is Larisa based?
Larisa is a UAE-born brand. Our pieces are designed, developed and produced in our own factory in Al Qouz, Dubai. Read our story.
How can I contact you?
WhatsApp or call +971 50 891 5058, or email support@larisaworld.com. We’re available Monday to Friday 8:00 AM–6:00 PM and Sunday 8:00 AM–2:00 PM (UAE time), and closed on Saturdays.
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